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Terms of service

Last updated: August 2026

1. Acceptance of terms

These terms of service ("Terms") govern your access to and use of the piMark website and product (together, the "Service"), operated by piMark ("piMark", "we", "us"). By creating an account, requesting a demo, or otherwise using the Service, you agree to these Terms. If you're using the Service on behalf of an organization, you're agreeing on that organization's behalf and confirming you have authority to do so.

2. The service

piMark is an autonomous marketing operations platform: a set of specialist AI agents that help plan, draft, review, schedule, publish and analyze marketing content, alongside a marketing-automation suite (email, journeys, forms, landing pages, contacts, segments). piMark is currently offered as a private preview. Features described on this site — including publishing integrations, analytics depth and specific automation capabilities — may be at different stages of readiness; where a feature is not yet generally available we label it accordingly (for example with a "roadmap" or "rolling out" indicator).

3. Accounts

  • You must provide accurate information when creating an account and keep it up to date.
  • You're responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • You must notify us promptly at security@pimark.com if you suspect unauthorized access to your account.
  • We may suspend or terminate accounts that violate these Terms, pose a security risk, or are inactive for an extended period, with notice where reasonably possible.

4. Acceptable use

You agree not to use the Service to:

  • Generate, publish or distribute content that is unlawful, defamatory, fraudulent, or that infringes someone else's intellectual property or privacy rights.
  • Attempt to circumvent the Service's governance, approval or guardrail features in a way designed to publish content a reasonable reviewer would reject.
  • Reverse-engineer, scrape or resell the Service without our written consent.
  • Interfere with the Service's operation, security, or other users' access to it.
  • Use the Service to build a directly competing product.

5. Your content and intellectual property

You retain ownership of the brand assets, briefs and content you upload to piMark ("Your Content"). You grant piMark a license to use Your Content solely to operate and provide the Service to you — including generating drafts, running governance checks, scheduling and publishing on your behalf, and producing analytics. We do not claim ownership of content the agents generate for your workspace; once generated for your account, it's yours to use, subject to these Terms and any third-party rights in underlying material you supplied.

piMark and its logos, the piMark platform, and the underlying software are our intellectual property. Nothing in these Terms transfers that ownership to you.

6. AI-generated content and Foresight — please read

piMark's agents use large language models and related AI systems to draft, review and analyze content. You acknowledge and agree that:

  • AI output can be wrong. Drafts, suggestions, summaries and analyses produced by piMark's agents may contain factual errors, outdated information, or claims that don't hold up to scrutiny. You are responsible for reviewing and approving anything before it publishes under your brand — that's why human approval is the default in the product.
  • Foresight is directional, not predictive. Foresight's synthetic-audience scoring is a pre-publish gut-check based on a modeled approximation of audience reaction. It is explicitly not a validated forecast of real-world engagement, sales, or any other outcome, and should not be relied upon as one.
  • You are responsible for what you publish. Governance guardrails and Observer reviews reduce risk but do not eliminate it. Final responsibility for content published from your account rests with you.

7. Fees and private preview

During private preview, access terms (including any fees, credits, or usage limits) will be set out separately when you're onboarded and may change as we move toward general availability. We'll give reasonable notice before any pricing change affecting an active account.

8. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, piMark disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated output will be accurate, complete, or suitable for any particular purpose.

9. Limitation of liability

To the fullest extent permitted by law, piMark and its officers, employees and affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising from your use of the Service, even if advised of the possibility of such damages. Our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid piMark in the twelve months preceding the claim, or one hundred US dollars if you have not paid us anything.

Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms and don't cure the breach after notice, or immediately if needed to protect the Service or other users. On termination, your right to use the Service ends; provisions that by their nature should survive (including Sections 5, 6, 8, 9 and 11) will survive.

11. Changes to these terms

We may update these Terms as the Service evolves. We'll update the "Last updated" date above, and for material changes affecting active accounts we'll provide additional notice, such as an email or in-product message, before the changes take effect.

12. Governing law

These Terms are governed by the laws applicable in the jurisdiction where piMark is incorporated, without regard to conflict-of-law principles, unless a mandatory local law gives you additional rights.

13. Contact

Questions about these Terms can go to legal@pimark.com. For anything else, reach us via our contact form.

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